How should a CNA respond to a resident who is feeling anxious?

When a resident is feeling anxious, offering reassurance and providing support is essential for their emotional well-being. This approach allows the resident to feel heard and understood, which can significantly alleviate their feelings of anxiety. A CNA can use calming verbal communication, maintain a comforting presence, and ask questions to express concern and empathy.

By providing reassurance, the CNA can help the resident feel secure and safe, which is crucial in a healthcare setting. Validating their feelings and working to understand the source of their anxiety can contribute to a feeling of trust between the resident and the caregiver, promoting a better overall care experience.

In contrast, ignoring the resident's feelings, changing the subject immediately, or leaving the room would likely worsen their anxiety and feelings of isolation, making it harder for the resident to cope and feel supported. Ultimately, a supportive response fosters a caring and nurturing environment that is vital in healthcare settings, especially for individuals who may be feeling vulnerable or distressed.